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Returns

Returns due to withdrawal within 14 days after receipt of the goods. If the product you order is against you, you can return it to us within 14 days. To do this, follow these steps:

  • Download the return form and fill in it
  • Send the products in the unopened and undamaged state to the address on the return form. Use original packaging or other solid cardboard packaging. Add the completed return form.
  • Send us an email at info@kleinegiraf.nl to sign up for your return
  • Upon receipt of the goods, the products are inspected and provided that you are credited in impeccable condition. We will refund you the original purchase price, including any shipping costs. Costs for returning the goods will be at your own expense.

 

Return of an unused product due to defect within 14 days after receipt of the goods. Despite our efforts to process your order correctly and undamaged, nevertheless, it may prevent you from receiving incorrect or damaged items. We deeply regret this. To do this, follow these steps:

  • Download the return form and fill in it
  • Send the defective products to the address on the return form. Use original packaging or other solid cardboard packaging. Add the completed return form.
  • Send us an email at info@kleinegiraf.nl to sign up for your return
  • Upon receipt of the goods we will send a new copy or edit the defective items. We will refund the original purchase price including all shipping costs.

 

Do you have a complaint about a product after use? Please contact us by email at info@kleinegiraf.nl. We will then process your complaint.


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